Refund policy

At Velarish, we take great care in packaging and quality-checking every product before dispatch. Due to the nature of our products, we follow a strict no refund and no return policy.

1. No Returns & No Refunds

All sales made on Velarish are final.
We do not offer returns, exchanges, or refunds once an order has been placed and delivered.

This policy is in place because perfumes and personal care products are hygiene-sensitive and cannot be resold once opened or used.

2. Damaged or Incorrect Orders (Exception)

While we do not accept returns or refunds, we will assist you in case of a genuine issue, such as:

  • You received a damaged product

  • You received the wrong item

To report such an issue:

  • Contact us within [24–48 hours] of delivery

  • Share clear photos and/or an unboxing video as proof

After verification, we may offer a replacement at our discretion.
No refunds will be issued under any circumstances.

3. Order Cancellation

  • Orders cannot be canceled once they are shipped.

  • We recommend reviewing all product details carefully before placing your order.

4. Non-Eligible Cases

We will not accept complaints or requests in the following cases:

  • Minor differences in fragrance perception (scent preference is subjective)

  • Packaging variations

  • Used, opened, or tampered products

  • Requests raised after the allowed reporting window

  • Incorrect address provided by the customer

5. Customer Responsibility

By placing an order on Velarish, you acknowledge and agree to this No Refund & No Return Policy.
We encourage customers to read product descriptions, notes, and policies carefully before purchasing.

6. Contact Information

For any order-related concerns, please contact us:

Brand Name: Velarish
Email: Velarishperfume@gmail.com
Website: [Your Website URL]